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Waiver to Medical Evaluation Requirements: This product is designed for adults and is not to be worn by individuals under the age of 18. The Food and Drug Administration has determined that it is in your best health interest to obtain a medical evaluation by a licensed physician, who specializes in diseases of the ear, then to be tested by an audiologist, or hearing aid dispenser utilizing established procedures and instrumentation in the fitting of hearing instruments. A prospective wearer may purchase hearing aids with out a medical exam by submitting a medical waiver; however, FDA cautions that exercise of such a waiver is not in your best health interest and use of waivers is discouraged. Purchasing this device Direct-to-Consumer (DTC) constitutes your acknowledgement and acceptance of the “Waiver to Medical Evaluation Requirements”.

Regulations from the following states and districts have been reviewed: CA,CT,HI,ME,NE,NJ,NM,NY,OH,OR,PA,RI,TX,WA,WV,DC. All other states same as FDA guidelines.

General Hearing Instruments, Inc. have taken steps to ensure that their policies meet or exceed all state regulation

  1. 90-day in store money-back guarentee
  2. Purchase by those under the age of eighteen (18) will not be permitted.
  3. Acceptance of the Waiver to Medical Evaluation Requirements is maintained for seven (7) years.
  4. Minimum 30-day trial period after purchase. Extended trial may be offered and will vary from retailer to retailer.
  5. All personal information is considered confidential and will not be shared with other companies

Return Requirements:Merchandise sold on GeneralHearing.com is covered by a 90-day 100% money-back satisfaction guarantee. All hearing aids come with a 1 year warranty covering component failure or workmanship. Additional warranty coverage may be purchased within the first year of device purchase. Loss and Damage coverage must be purchased within the first 30 days. Hearing aid returns are accepted within 90 days from purchase date for a full refund. If for any reason you are not satisfied with your product. Simply contact us within the 90-day trial period at number listed below return approval and instructions. Due to the personal nature of the hearing aid accessories, only unopened merchandise accessories can be returned within 30 days. Returns must include all contents that were originally shipped the hearing aid i.e manual, accessories, undamaged device, etc.  

For all return requests, please contact us at 877-763-8327.

Credit Refund
Return shipping will be paid by customer. You should expect to receive your refund within 7-10 days of General Hearing Instruments, Inc. receiving your return merchandise. Refunds are credited to the credit card used for original purchase. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

When you place an order, shipping will be charged unless item is sold as a promotional item tagged “free shipping included”.
Please also note that the shipping rates for many items we sell are weight-based. We use all major methods of shipping and try to send your merchandise the least expensive method without compromising delivery time and handling quality.